I experienced very slow internet over the last few days. I found the coax connection to be loose - i tightened it by hand and it back up to acceptable levels. One question i do have - the video on tips on getting faster speeds - show the coax connection with the single pin going directly into the hub. My hub has a -3db attenuator in the hub itself - which cannot be moved - i cannot remember ever being left the spanner they show in video when my internet was first installed years ago. The coax pin connector is also placed after another longer connector - i can send pics which explains this easier - if needed. It just seems excessive - there is a good 10cms between the end of the coax and hub itself. As attenuators reduce signal - is this normal practice? I just thinking about the most direct signal - given video shows the coax pin directly into the hub. Any advice from VM would help.