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200mb slow and very bad for gaming

I got this package around February and didn't have any problems up until about 1 month and a half ago.

At start I was using the router provided by you guys, but after a couple of days of bad internet I've switched to my own router.

I've set up the router (I've got an Asus RT-N56U) to prioritise my PS4 and opened all the ports for it, but still to no effect. 

This is unacceptable, I'm paying £43 for a 200mb internet and I don't even get a fraction of it. 

Fix this, please!

bad internet.jpg


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Re: 200mb slow and very bad for gaming

Hi Cyacky,

I'm honestly sorry for your poor broadband performance. I suspect that the cause is fault ref: F004665. This will cause reduced speeds at peak times and will be remedied by a full network upgrade. The pre-upgrade work is due to be reviewed on 11-01-2017.
I'll submit your details over to a team who'll  provide you with updates and information about your credit options until the required work is complete.


Forum Team