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Registered: ‎28-02-2016
Message 1 of 5 (119 Views)

10mbs on a vivid200 connection.

Im in the 04 area and for the second time in 6 months I'm having to deal with a connection that frequently drops below 10mbs.

Sometimes it's dropping close to dialup speeds and it's starting to get a bit ridiculous now, I'm paying for a service that virgin just aren't providing.

Not long since I signed a new 12 month contract and I'm starting to regret it.

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Forum Team
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Registered: ‎07-04-2015
Message 2 of 5 (79 Views)

Re: 10mbs on a vivid200 connection.

Morning Goldenturnip,

Thanks for taking the time to post on the community.

My apologies you are experiencing slow broadband speeds. I know how frustrating this can be.

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F003735054 and has a review date of 24th May.

Do you notice these speeds at all times of the day or just peak hours?

Were the speed tests you completed through a wired or wireless connection?

Hope to hear from you soon

Sam


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Rising star
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Message 3 of 5 (75 Views)

Re: 10mbs on a vivid200 connection.

 

As you have been given a high utilisation fault code you are entitled to compensation in the form of bill credits make sure you request this from a forum team member funny how they never mention this.

Also when you get a REVIEW date this is NOT a FIX date this is a date they give you to shut you up for a few months until they REVIEW it again and give you another REVIEW date.

High utilisation faults because Virgin Media over sold the broadband services in your are take YEARS not months to fix I have now waited 2 YEARS and 4 MONTHS and it's still no better and my current REVIEW is September 20th.

If you are in contract and have a long standing fault you are free to leave without penalty so if you want to switch providers do so unless you have loads of patience and don't mind waiting forever for an actual fix.



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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Registered: ‎28-02-2016
Message 4 of 5 (56 Views)

Re: 10mbs on a vivid200 connection.

The issues are mainly peak hours but I've been getting random Internet drop outs at random times of the day. 

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Forum Team
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Message 5 of 5 (35 Views)

Re: 10mbs on a vivid200 connection.

Hi Goldenturnip,

Thanks for getting back to us.

The slow speeds at peak times has been explained by my colleague but I'm curious about the disconnections you report.

  • Do these affect wired devices or wireless (or both)?
  • Does the Hub power off or auto-reboot?
  • How long do these last before service resumes?

Please provide as much information as you can so that I can help Smiley Happy


Jen
Forum Team



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