As you have been given a high utilisation fault code you are entitled to compensation in the form of bill credits make sure you request this from a forum team member funny how they never mention this.
Also when you get a REVIEW date this is NOT a FIX date this is a date they give you to shut you up for a few months until they REVIEW it again and give you another REVIEW date.
High utilisation faults because Virgin Media over sold the broadband services in your are take YEARS not months to fix I have now waited 2 YEARS and 4 MONTHS and it's still no better and my current REVIEW is September 20th.
If you are in contract and have a long standing fault you are free to leave without penalty so if you want to switch providers do so unless you have loads of patience and don't mind waiting forever for an actual fix.
Currently enjoying my over sold over utilised Virgin Media Vivid 200 gamer package that achieves 15/20 meg during peak times now that's superfast lol.
Just look how poor my BQM monitor is, but Virgin Media simply do not care...
Area 04 Rowley Regis B65 high utilisation fault ticket F004670584 Fault reported 09th December 2014 Fault ticket raised January 2015 Deferred to May 2015 Deferred to 12th August 2015 Deferred to 14th October 2015 Deferred to 4th November 2015 Deferred to mid April 2016 Deferred to 06th of July 2016 Deferred to 31st September 2016 Deferred to 30th November 2016 Deferred to 15th February 2017 Deferred to 12th July 2017 Deferred to 20th September 2017
WHAT AN ABSOLUTE JOKE THIS IS.
2 YEARS and counting.
How can any company get away with such long fix times is beyond me and I myself would never treat my customers in such a poor way.
Upgraded to 24 downstream channels completed 25th April 2017 CMTS card upgrades completed 7th April 2017 old was Cadant now Cisco Upgraded to 20 downstream channels completed 18th October 2016 Upgraded to 16 downstream channels August 2016 (From 8) F004332353 High Utilisation closed on August 1st 2016 - Fault reference F003508309 ticket was closed in ERROR!!!!!! -