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Kevvy182
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1-2mb on a 50 mb connection. TF2

Hi there. I've had virgin for coming up 4 years, 95% of the time it was at my old house 2 mile up the road. I paid for 60mb and I had 60mb 24/7, it was great.

Had it installed at this house around 2.5 weeks ago and have noticed at peak times it is practically unusable, I get 2mb if I'm lucky from 4pm till midnight.

Anything from 5-10mb on a weekend in the day.

Can quite easily see 50mb plus at 6am in the morning or when everyone is at work??

Just wondering if there is a known problem and a solution/ expected resolution date?? Or is it a fact of its up to 50mb broadband and I should accept that 2mb is all I can get??

All the online checkers see no faults.
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Forum Team (Retired) Adam_L
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Re: 1-2mb on a 50 mb connection. TF2

Hi Kevvy182, 

Thanks for posting! I am sorry to hear about your issues with only getting 1 - 2 Mbps on a 50 Mbps connection, I apologise for any troubles incurred. I promise to do my best to help get this sorted for you.

I have tried to test your connection from here, however I was unable to locate any of your details via your forum account. I will need some information from you in order to proceed with diagnostics.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with diagnostics, please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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