spam call? They have my details what to do.
Hi i requested to disconnect my virgin media after dreadfull customer service and poor quality connection. The next day i received a call from an 0203 9804396 from VM outbound team. They said they ...
Forum Discussion
There are plenty of online reports on that number describing a similar scenario to your own and the general view seems to be it is actually VM outbound retentions calling customers after a customer has cancelled.
Wouldn't read too much into VM not knowing anything about the call when you phoned in to check. VM operates in a general state of chaos with one part of the organisation having little/no idea what another part is doing. Much of the company functions are outsourced to third parties.
You are wise to be wary though. Caller ID is easily spoofed by scammers and VM operatives demanding security information when they call customers is frankly ridiculous.
Why did they say you should cancel your new provider? Was it some claim of a fantastic VM offer only if you did so?
As to what to do next, IMHO I don't think you need to do anything at all (assuming you wish to continue with your cancellation and leave VM and your cancellation remains in place).