We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or respond.
Dear <email address>
Your latest bill cannot be processed at this time. The payment gateway detected invalid billing details associated with your Virgin Media account. Your service is currently pending disconnection on:
31 January, 2017
We strongly recommend that you update your billing details now to avoid any inconvenience by interruption of service. To visit and update your profile click on the link below: