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Slow or non existant broadband connection.

After working fine first thing, about 9.30am, my broadband came practically to a halt.  Occasionally, I could get a page to load, but most just timed out with an error message.

Trying to log in to the SH3, I was greeted with the message "Unit is updating, please wait". Well, after 2 hrs of waiting I called customer services and spoke to a clueless person who I could barely understand.

After half an hour of not doing very much, she abruptly hung up on me.  When I called back, it seems I have an engineer booked for the weekend.

Anyway, after about six hours of no connection, suddenly, without doing anything, I am up and running. Looking at SH3 log, no events are recorded except:-

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

What might have happened? Is the event over? And should I cancel the engineer?


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Message 2 of 2
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Re: Slow or non existant broadband connection.

Hi martin,


Welcome to the Community!


Really sorry to hear you've had trouble with your connection.


I've located your account and I can see the technician has been to check this out for you. How did the appointment go? Are you still having trouble?


Speak soon Smiley Very Happy



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