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Ghost0 · ‎05-05-2023

I’m trying to contact Virgin Media so I can send in the documents that they’ve requested.

If someone has a solution please contact me.

Thank you for your time

japitts · ‎05-05-2023

If that email address has been issued by a VM tech, what makes you think it's not the right address?

I'd suggest emailing it and seeing what becomes.

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japitts · ‎05-05-2023

What documents have been requested and by whom?

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Ghost0 · ‎05-05-2023

Today, I had the engineer come to install the kit, but when I called, they told me that the appointment was put on pause bc I don't have the ID and proof of address. They told me to send it to fraudpreventionteam@virginmedia.co.uk

But I don't know if its the right email to send it soo I can get the WiFi.

japitts · ‎05-05-2023

If that email address has been issued by a VM tech, what makes you think it's not the right address?

I'd suggest emailing it and seeing what becomes.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Ghost0 · ‎05-05-2023

I appreciate it. I just wanted to check with someone to see if its the right spelling. However I will take your advice. Thank u

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Sending Documents