So yesterday I got a card through the door informing me that Virgin were carrying out upgrades in the area and my connection would be down for a few hours.
Fortunately I was away overnight so this didn't have a huge impact but, when I returned home this evening there was still no broadband connectivity.
I did the standard power off and wait 10 mins then switch back on. Still just a single flashing light on the hub. Logged into the Hub and its reporting DS Scanning.....
Onto the phone and after being bounced around departments I finally get through to someone who talks me through.....rebooting the hub. Having established that it still isn't connecting I am told it will require an engineer visit.
This is a fault caused by Virgin media and yet I now have no service for a week. What the hell is going on?
Really sorry to hear you've had trouble with your connection.
I've located your account and I can see the issue has been resolved. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and discuss this further with you.
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