Thanks for getting in touch to let us know about your issues with your broadband being offline, I apologise for any inconvenience caused.
I have run some diagnostics on your connection from this side, I can see that there's some T3 time outs inside the Hubs logs and in order to resolve this an engineer will need to attend and investigate things further.
I will send you a PM (Purple envelope at the top) detailing what's required in order to proceed with making the booking.Please respond to me there and I'll get this sorted for you.
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