I'll start with apologies if this isn't the correct "board".
Recently had the phone line upgraded to digital, (connects directly into the hub now), at VM request, not instigated by me. Had to have the house alarm upgraded which we weren't made aware of, but that's not why I'm posting this.
The engineer had to move the old router as it wasn't near the phone line coming into the house. I asked if he could leave me enough lead so that I could reroute it once he had left, (they like to get in and out ASAP and it's not left in the ideal situation, seeing as how they have many visits to carry out each day), to which he said no problem. The following day, with time in hand, I proceeded to carry out the reroute of the new cable. Removing the power and landline leads was as simple as it should be, but the broadband cable was VERY tight on its threads. This was compouned by the fact that there isn't a "swivel" F type connecter installed and so the entire cable had become a corkscrew in effect. Once the hub and cables were along their desired paths, I pluged the power lead back in along with the landline phone lead and then attempted to refit the broadband cable. This proved impossible. As I attempted to engage the threads, the cable just "knotted up" like a constricting snake, crushing its next meal. I barely got 5 threads on when I gave up and backed it all the way off again, as the cable had started to show signs of stress from the torque it was experiencing. I have had to resort the just pushing it on as far as the two sets of threads will allow, (without and winding action), but here now lies the problem. I performed a speed check just after the engineer left as my pc was now running over wifi as opposed to hard wired and I was seeing 290+ Mbs down and over 50mbs up, which is as it was before, so all good. After the reroute though, (as I type this), I'm seeing 8.51Mbs down and 15.61 Mbs up, (it has been as low as 2 Mbs up). I've seen Virgin/Sky F type "push on" adapters for sale, that screw into the broadband cable and then just slide all the way over the hub connector, (thus avoiding winding the cable to death). I don't see why I should pay almost £10 to have one tiny adapter sent to me to sort out a problem inherited from VM.
So what do we do from here? I'm seeing approximately 1/33rd of my download speed and it looks like the cable could fail very easily in the near future.
