Moving broadband external cable and damaged cable

[59Dorchester]

Good evening,

I have a couple of issues with my VM external broadband cable as it's first of all damaged (don't know what happened), and second it run in my neighbour property and I need to move it on my side of the fence. Could a VM engineer sort this out for me?

Thanks

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[jpeg1]

This may be a coincidence and entirely unconnected, but there is a report on here by someone who had a Virginmedia cable run across their property without permission, to connect a neighbour.  Not surprisingly, they were advised to remove it.

Whether or not this is the same case, you need to contact Customer Service and ask them to install the cable properly. 

[59Dorchester]

Hi, 

No I checked, it's someone else but it's very funny. 

[Ashleigh_C · Accepted solution]

Hi there @59Dorchester 

Thank you so much for your post and welcome to the community forums, it's great to have you wish us. 

I am so sorry that this has happened and thank you again for posting. Would you be able to upload a picture of the cable for us so we can see the damaged part? 

[59Dorchester]

 this Is the damage. Also the cable runs into the other side of the fence as in picture and it needs to be on my side. 

Thanks

[Matthew_ML]

Thanks for this photo, I will send you a PM now so we can look at getting this fixed.

[Matthew_ML]

Glad we have managed to get this resolved for you please do keep us updated. Cheers