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Herne Hill broadband outage

Hi, by broadband has stopped working - this is apparently due to knock on effects form a reported issue in the area. I spent 54 minutes on the phone to Virgin who transferred me to five different people. There is now and engineer coming Monday! Can this not be sorted out sooner??


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Forum Team (Retired) Adam_L
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Re: Herne Hill broadband outage

Hi Barney4, 

Thanks for getting in touch to let us know about your issues with your connection being offline, I apologise for any inconvenience.

I have had a look at your connection from here and I can't see anything out of the ordinary! No errors or time outs inside the Hubs logs and all of the power levels are within the preferred ranges.

Are you still having this issue? If so, please respond to me here with a recent copy of your Hubs logs for me to compare with the data we have here. You can find these by opening your internet browser and typing into the address bar, in the top right corner, it will say 'Router Status' click there and all the information needed is inside.

Take care, 



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