Either Virgin have the slowest engineers or the service status updates are very misleading/optimistic.
Today is the 4th day this week without TV and Internet. Each time, the ETA given for resolution has overrun by 12-14 hours, and each time the service has gone down again a few hours later.
What's going on VM??!
I'm fortunate I kept hold of my old Sky set top box because I can at least use their box for freeview - But this is not what I'm paying you for Virgin.
Would appreciate some contact to confirm what credit you'll be applying this time... To be honest though, I just want a working service. Sadly though, after 8 months as your customer, it's become abundantly clear that this request is one that you are unable to comply with.