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Registered: ‎13-05-2017
Message 1 of 2 (56 Views)

Damaged brown box


We recently moved to a new address and although we aren't connected to virgin all the wiring is there. The brown box on our outside wall is hanging off at the top and we csnt see any way to secure it back on. Will virgin come and fix this despite us not currently being customers?

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Registered: ‎04-07-2016
Message 2 of 2 (25 Views)

Re: Damaged brown box

Hi Hannahshaw2,


Many thanks for your query.


Unfortunately, we wouldn't be able to arrange a call out for this.


Your future provider will be able to replace any existing connections with their own.


Let me know if I can assist further,



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