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Discojon
Settling in
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Can't get broadband working.

Hello,
Yesterday I received my quickstart kit.
I followed all the instructions but I can't get the hub to connect.

The base light is on (white).
The WiFi light is on. (Green).
And the Internet light is flashing green.

I'm pretty sure the flashing Internet light should go out after its connected but after many resets yesterday and leaving it on all night nothing is happening.

It's all plugged in ok. I phoned the number to activate it and I know this address had virgin Internet working just a couple weeks ago.

Any help or ideas would be great.

Thanks, Jon.
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Forum Team
Forum Team
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Re: Can't get broadband working.

Hey Jon,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry to hear about the difficulties you had when you tried to setup your new kit. I've just taken a look and I'm pleased to see that you're now up and running.

 

Please accept my apologies for any inconvenience caused, let me know if I can help with anything else.

 

Catch you again soon,

Take care.

Heather_J

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