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Registered: ‎07-06-2016
Message 2 of 17 (634 Views)

Advanced Network Error Search (ANES) opt out - issues

We are aware some customers are unable to opt out of the Advanced Network Error Search (ANES) using the online option.

We are currently working to resolve this issue but in the meantime you can either contact Web Chat or call the our technical support team on 150 from a Virgin landline or alternatively 0345 454 1111.

If you'd prefer us to get this done for you please pop a post on this thread and one of the mod team will contact you as soon as we can.

Kind regards

Tuning in
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Registered: ‎24-02-2017
Message 1 of 17 (482 Views)

Advanced Web Search

I have a sonos music system working through the wifi router.  Recently it has started stopping mid-song and skipping to the next one.  I have contacted sonos and they tell me the problem is that the 'advanced web search' option.  Unfortunately, you cannot switch this off unless you ring Virgin.  The web page in virgin media does not work.

I have rung Virgin twice now, the first time I was told that I was already opted out but he would put me onto another department but then cut me off. Needless to say, the problem still existed.  When checking with sonos again, they checked the diagonstics and said I definitely was not opted out.  I rang Virgin again and initially the person I spoke to did not know what I was talking about.  I told him to look on the forum pages, there is a lot about it in them.  He went away for a minute, when he came back he told me to log into my router and switch off the firewall.  I did this but I am still having the same issue i.e. the 'advanced web search' is still enabled.  Apparently, it is something that only Virgin themselves can do, it is not something I can do.

The man at sonos tells me it is a common well known issue the Virgin are aware of but only Virgin can change it.  I have read forum chat about it and it seems he is right.  

How do I get to speak to someone at Virgin who knows and understands what I am talking about and is able to do something about it? 

 

Tuning in
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Registered: ‎22-06-2011
Message 3 of 17 (560 Views)

Re: Advanced Network Error Search (ANES) opt out - issues

Hi there. For the past couple of weeks I have been getting a page of Virgin Media search results rather than the files I am trying to access. As the link to change this appears broken, I would appreciate it if somebody could get this disabled for me.

Joining in
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Registered: a month ago
Message 4 of 17 (543 Views)

Can't turn off Advanced DNS Search?

Hello!

Can someone please help me turn off Virgin Advanced DNS Search? I keep clicking to turn it off and it won't accept it takes me to a 404 Page not found page!

Thank you!

Gareth

Tuning in
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Registered: ‎08-04-2010
Message 5 of 17 (418 Views)

Re: Can't turn off 'Advanced Network Error Search'

Can you also turn this off for me please.  I replied to a previous forum message and followed it up with a PM but have now helpfully had an email back saying that they can't reply to PMs. 

Regards

Tuning in
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Registered: ‎08-04-2010
Message 6 of 17 (473 Views)

Re: Can't turn off 'Advanced Network Error Search'

I've got this issue now. Noticed it about a week ago when it started to impact my access to work.

The 'turn off' link doesn't work which is really unprofessional.

Please can someone arrange to get this turned off for me.

Regards

Settling in
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Registered: 4 weeks ago
Message 7 of 17 (427 Views)

Re: cant turn off advanced network error search

i want to opt out of this but cant

Tuning in
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Registered: ‎30-04-2015
Message 8 of 17 (359 Views)

Switching off advanced network error search

Out of the blue got the above response from Virgin Media when I mis-typed a URL, and the link to switch it off doesn't work. Please switch this unwanted 'help' off for me. Thanks.

Tuning in
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Registered: ‎19-04-2015
Message 9 of 17 (348 Views)

Advanced Error Search

Hallo chaps.

 

https://my.virginmedia.com/advancederrorsearch/ - this doesn't work. How do I switch that insidious search page off? It's not exactly made clear on the site at all.

 

Cheers!

Joining in
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Registered: 3 weeks ago
Message 10 of 17 (305 Views)

Re: Advanced Network Error Search - help please.

Hello John,

I would also like this feature disabled, please PM me.

Thanks,

James