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7001 error and angry newbie!


I received my new TiVo box with set up instructions today - I've followed every step as instructed and in the correct order, but now it's going to start up am getting a 7001 connection error message. I've unplugged and replugged and tightened everything, but keep getting the same error.

I called the number as instructed and all they could tell me was they couldn't connect to my box so would send an engineer out in 8 days. I think that's shocking! I'm so angry, I've already had a day off to collect it today and set it up myself, and I'm being asked to do the same thing but in over a weeks time!

Is there anything I can do to avoid this?!

Thank you
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Re: 7001 error and angry newbie!

Hi bbsmuffins,

Welcome to the Community!

Really sorry to hear you've had trouble with your install.

I've located your account and attempted to complete the install by re-sending the activation signals but the box doesn't seem to be responding. I'm really sorry!

Let me know how the appointment goes and let me know if there's anything else you need.

All the best! Smiley Very Happy


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