Telly upgrade with our top box

Virgin Media Staff

Free upgrade to our V6 box

Eligible customers will be contacted in the coming weeks

Starting today we are offering existing Virgin TV customers a free upgrade to our V6 box, giving you access to the very best connected entertainment experience alongside ultrafast broadband.

In what is one of the largest customer upgrade programmes ever carried out in the UK, Virgin Media is accelerating the rollout of our best-ever box and will end the year with the majority of our TV customers using the next-generation, 4K-ready V6.


The upgrade programme comes as we install the millionth V6 box TV customer; just over one year since it was first launched.

Customers who take a TV and broadband bundle will be able to upgrade their older set-top box for Virgin TV’s smallest, smartest and fastest V6 box at no additional cost and with no re-contract requirements.

Eligible customers will be contacted in the coming weeks with details of how you can request their V6 box. The vast majority will be able to self-install avoiding the need for an engineer visit.

David Bouchier, Chief Digital Entertainment Officer at Virgin Media said:

We believe that our finest kit shouldn’t just be for new customers. So today we’re kicking off one of the largest existing customer upgrade programmes ever seen in the UK, accelerating the rollout of our best ever set-top box.

Our customers tell us how much they love using the V6 box and watch more TV when they have one. As a central entertainment hub, fired by our superior ultrafast broadband, the V6 is built for apps and the best on-demand TV experience - whether its iPlayer, Netflix or thousands of Box Sets.

Rightfully, our customers expect the best, and with top-notch TV to lightning-fast broadband, that’s exactly what they are getting.


We continue to build on the vast selection of Exclusives with nine box sets now available on-demand for Virgin TV Full House customers – ranging from comedy horror series, Ash vs Evil Dead to Good Behavior starring Michelle Dockery. Working in partnership with parent company, Liberty Global, we will also release new original programming in 2018, with more details to be announced soon.

This top-notch combination of innovative TV technology, incredible programming and the best ultrafast broadband- with speeds of up to 300Mbps for consumers and 350Mbps for small businesses - will mean Virgin TV customers are well equipped to enjoy connected entertainment all around their homes.

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