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Registered: ‎17-07-2017
Message 1 of 2 (50 Views)

vhub 3.0 challenges

drops signal all the time

very slow not up to 200 promised, lucky if 2 sometimes and not peek times

can scan to se who is connected 

 

nothing helps are we just being charges lots to help iron out the glitches?

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Registered: ‎07-04-2015
Message 2 of 2 (22 Views)

Re: vhub 3.0 challenges

Hi welshgreek,

 

Thanks for posting and welcome to the community.

 

I'm sorry to learn you are having an issue with your broadband connection.

 

Looking at your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F005050877 and has a review date of 6th December. As this is a review date it can be subject to change.

 

As you mentioned you achieve low speeds outside peak hours, can you completed speed tests through a wired connection and let us know the results please?

With the signal drop is this in regards to the wireless connection? If so, you can take a look at this guide to improve the connection > Getting the best WiFi.

 

Kind regards

Sam


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