As I have seen from other users, I am not the only one. I still feel a bit ripped off,as I am paying for what is supposed to be 150 Mbits/sec.& getting less than 8.0 download & 5.0 upload. This I have checked with thw "WHICH"speed checker.As I have been working with computers since the 1970s,particularly with hardware wih I.B.M. as Large System Customer Engineer,I had a few expectations. I am sorry to say the level of customer support is sadly lacking.