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packet loss

I have super hub 1. and ive never had this issue before but the internet on all devices is really really slow lately, never had this problem

have huge packet loss while gaming making in impossible to play.

Do i have to upgrade to super hub 2 if so is it free? if so how can i do it

My father pays for everything so i have no idea what package he is buying.

not downloading anything either when im playing just last few days can hardly use internet without a lot of lag

hoping someone can help!

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Re: packet loss

Hi sp1ro,


Welcome to the Community!


Sorry to hear you're having trouble with your connection.


I've run a diagnostic on your account and I can see an issue with your Downstream Power levels that's likely causing the issue. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort it out.


Speak soon Smiley Very Happy



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