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jonnypne
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internet speed starts off fast then suddenly drops

hi i have the vivid 200 and when i initially connect to the internet i get speeds of around 170 but after about 10 minutes it drops down to around 20 i have had a engineer visit and all levels are now correct but i still have this problem i have also tried a wired connection but the problem is still there any help would be greatly appreciated as i dont see the point in paying for the vivid 200 if this is the speed i get i may as well pay for the basic broadband and still achieve the speed of around 20

 

thanks in advance

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Re: internet speed starts off fast then suddenly drops

Hi jonnypne,

 

Thanks for posting!

 

Sorry to hear you're having speed issues.

 

I've run a diagnostic on your equipment and everything is looking great at the moment. Levels are as they should be and no issues with the network in your area. Are you connecting wired or wireless? do the slow speeds only occur at certain times of day/ night?

 

Speak soon Smiley Very Happy

 

Josh


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