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J4CKH4L
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iPhone/Chromecast Wifi Issues!

Hi,

Since 31st December I have struggled to connect my iPhone 6s to the Virgin WiFi, I have a Superhub 2AC. Sometimes it connects to the 2.4 GHz channel but it never finds the 5 GHz.

I have had the same issue connecting the Chromecast gen 2 to the WiFi, stays connected for maybe a day then fails again.

I have rebooted the router two times already since 31st December and it is still happening.

Any ideas?

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Re: iPhone/Chromecast Wifi Issues!

Hello J4CKH4L,

 

Welcome to the community Smiley Happy

 

Sorry to hear about the wireless problems you're getting at the moment, it sounds like a frustrating fault.

 

Have you tried changing the operating wireless channel yet? If not, I think this would be a good place to start as this will often improve wireless interference problems.

 

We've got a help article - Changing the Virgin Media router's wireless channel / frequency that will show you how to log into your Hub and make the changes.

 

Can you let me know if this helps,

Take care,  

Heather_J

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