Two months ago we moved the houses and since that time we have a problems with wifi (we are on VIVID 200 Fibre Broadband).
There is 3 of us in the house and everyone is using wifi on their phones, tv or laptops.
When I'm on my laptop and someone else is using the wifi (doing anything - not downloading), I get disconnected from wifi or I get extreamly high ping.
Before we moved there were 6 people in the house and we never had that issue.
Is there any way we can fix that problem?
Welcome to the Community!
I'm really sorry to hear you're having trouble with your connection.
I've run diagnostics on your equipment and I can see issue with your power levels that are likely contributing to the issue. I'd like to send a technician to adjust these levels for you.
I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Look forward to hearing from you!
Tech fan? Have you read our Digital life blog yet? Check it out