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Wifi problem with multipy devices

Two months ago we moved the houses and since that time we have a problems with wifi (we are on VIVID 200 Fibre Broadband).

There is 3 of us in the house and everyone is using wifi on their phones, tv or laptops.

When I'm on my laptop and someone else is using the wifi (doing anything - not downloading), I get disconnected from wifi or I get extreamly high ping. 

Before we moved there were 6 people in the house and we never had that issue. 

Is there any way we can fix that problem?




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Re: Wifi problem with multipy devices

Hi monika71,


Welcome to the Community!


I'm really sorry to hear you're having trouble with your connection.


I've run diagnostics on your equipment and I can see issue with your power levels that are likely contributing to the issue. I'd like to send a technician to adjust these levels for you.


I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.


Look forward to hearing from you! Smiley Very Happy



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