Wifi not working during the day

[Rachelfoga]

Hey,

Having issues with our internet - it works perfectly at night time and early in the morning

but between the hours of around 8 - 6 pm approx there is literally no internet.

The wifi is connected but there is no internet whatsoever.

any ideas what to do? We just got the internet on Saturday so not even had it a week.

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Joseph_B]

Hey @Rachelfoga,

Sorry to hear about your issue 😢 Have you ran a check on our service status here Alternatively, you can run some troubleshooting here.

Let me know how this goes and if you need anything further.

Joe