We have had our Virgin broadband for a month now and im becoming more annoyed with the product supplied and customer service. We have the Hub 3 which i expected to perform as needed e.g send a good signal around or 3 bed house. This is not happening and in fact in a couple of rooms is near non existent. I have been on the phone to virgin and the adviser told me that just because they provided the Hub as long as its connecting to the internet via cable and in the immediate room where the Hub is located the wireless issue is not there problem and something i would have to solve !!! Im quite disappointed with this reply, i mean the fact that a router supplied by the likes of virgin will only work in about a 3 meter area is terrible. I was previously with Sky with a 20mg package and the wireless reached all 3 stories in our previous address , im not happy with what i have been told. The router shouldn't need to be moved and should be fully capable of sending a signal to all rooms in a small 3 bed house. I am seriously considering looking at my options unless the issue can not be solved
Is your VM hub in the same location as your old Sky router and using the same wireless channel?
Wireless is easily disrupted by a number of external factors (Thickness of walls, mirrors, fish tanks, cordless phones, baby monitors, microwave ovens, a neighbour's wireless router, etc.) so it is not something VM can control or guarantee. The VM hubs, like all free ISP routers, are basic devices that for some people are fine but for others not so much. The only thing VM will suggest is trying different wireless channels, they have a guide here.
One option might be powerline adapters. These use the electrical wiring in your house to create a wired network without the need for long cables. They are rarely as fast as the manufacturer's claim but are a lot more stable and less prone to interference than wireless. Some provide just wired connections and others come with additional wireless built in to allow you to create a wireless access point in parts of the house where the wireless signal is poor. Some powerline adapter reviews here: http://www.pcadvisor.co.uk/test-centre/network-wifi/20-best-powerline-adapters-2016-uk-3490638/
Another option to improve your wireless is with a third party router. It is what I and many other customers do and it can make a huge difference.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
Personally I think the VM Hubs are utterly useless as routers which is why many of us put them into Modem Mode to retain the connection to cable and then purchase a decent router with external Wi-Fi aerials and connect it to the hub by ethernet. Shouldn't be necessary I know but ..............