I have been having problems with my router since being upgraded to 150 mb service
It's dropping like a good un, since before Christmas
I have been ringing 150 and been asking for help/ new router as the service at times is down for over an hour and I have had no joy
The last person said that the replacement of routers is something that doesn't happen, so is this down to me to go to another ISP, been with virgin/ntl/cable and wireless for years and this is the first really bad service that I have received
Re: Wi-fi dropping, and lack of support from virgin
Thank you for taking the time to post about your performance issues such as your WiFi dropping, I apologise for any inconvenience caused and also for feeling like you haven't been supported, I will endeavour to do my very best to ensure this gets resolved for you.
I have run some checks on your connection from this side and I couldn't see anything out of the ordinary, no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.
Are you still having these issues? If so, when the WiFi drops what does the Hubs light sequence indicate?
Have you tried changing the wireless channels to see if that helps to improve performance for you?
Here's some useful information on getting the best wireless networking signal, I hope there's some information of use to you.
Does the connection drop even when connected directly via ethernet cable?
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