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sigh
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Superhub/Internet goes off around the same time each night

Hi, I seem to have a random problem occur over the last week or so.

My super hub is in Modem mode, Software Version "V2.39.02"
Hardware Version 2.00.

Im using an Asus router (as I have been for months with no issue)

There have been no changes in my set up for some time, other than we upgraded our package to 100mb.

Almost every day this week my internet has died at around 1:30am-2:00am (I didn't think to record the time the first couple of instances) and after 10 minutes or so it seems to come back on without me going to kick it/reboot it.

It is not my router as internal routing is still fine (all my devices can access my NAS for example)

 

any help/suggestions?

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Re: Superhub/Internet goes off around the same time each night

Hi sigh,

 

Welcome to the community and thanks for posting.

 

I'm sorry to read the broadband disconnects at a certain time. I can imagine how annoying this must be.

 

When this happens does the internet stop working on all devices?

Have you got any timed devices within the property that turn on/off at this time?

Do any lights change on the router at all?

You could try a factory reset of the Super Hub to see if that helps. Be mindful that any saved settings will revert to default.

 

Let me know how you get on
Sam


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