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Superhub 2.0ac wifi signal but can't get online.

Since Monday evening my wifi connection has been awful. Occasionally I might get online for 10 minutes but then nothing for hours or a very slow connection for a bit before it goes again. My wired connection seems ok most of the time but I have had intermittent downtime with that too. I have tried rebooting, factory reset and renaming the 5G SSID as suggested on other posts.

Thanks in advance.




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Forum Team (Retired) Adam_L
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Re: Superhub 2.0ac wifi signal but can't get online.

Hi oggy78, 

Thank you for getting in touch to let us know that your WiFi connection has been awful, I apologise for any inconvenience caused.

Let me take this opportunity to welcome you to our forum community! It's great to see so many new faces helping out around here.

I have run some checks on your connection from this side and I can see that your Hubs logs show quite a lot of T3 time outs since you last rebooted, which would explain the drops in connection to be caused by the network, rather than this being a WiFi issue.

I would like to arrange for an engineer to attend and investigate things further, I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking.

Please respond to me there and I'll ensure this all gets sorted for you.

Take care, 



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