SuperHub 2 Drops All Wireless Devices Occasionally
I'm a student sharing VM broadband with my housemates, and our connection has been problematic so far (since Sep '16) to say the least.
The main problem we've found is that the SuperHub 2 will occasionally stop all wireless connections and its 2.4GHz and 5GHz networks will disappear from all devices.
Wired devices are not disconnected
The wireless lights on the SH stay on as normal
A power cycle fixes it
This can happen 1-2 times a day at its worst, but can also go a week more without it
We've noticed quite a lot of reports of "ICMP Flood" from IP 126.96.36.199 on the Firewall log, not sure if this is relevant to the issue
The killer: A VM engineer has already visited once and swapped the router for another SH2, which hasn't helped at all.
We're confused because it's a problem that very much seems to be coming from within the router's hardware, but a replacement hasn't changed anything. We plan on calling VM out again (or at least, as soon as we can get our landlord to), but we thought we might attempt to narrow down the possibilities on here if we can.
Thanks for reading, and any ideas you may have! Feel free to ask for more context or log data if it may help!