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edwarph1
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Speed upgrade impacting 2.4Ghz wifi

I am experiencing drop off of the 2.4 Ghz WiFi following an unrequited upgrade to 150Mbps. I see from the forum that this is a known issue with the Super Hub 2 and I need an urgent solution as I cannot achieve a stable connection with my laptop which is only compatible with 2.4 Ghz.

I tried technical support last week but of course this has not fixed the problem which relates to the router.

Please can someone from VM respond with a solution that isn't going to cost me anything. Do I need the SH3? I would even considerer reverting to previous speed rating if this meant a stable connection.

Thanks,

Phil
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Forum Team
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Re: Speed upgrade impacting 2.4Ghz wifi

Hey Phil,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Really sorry to hear about the wireless connection problems you're experiencing.

 

Very often changing the operating wireless channel will help with wireless interference. We've got a really helpful article - Changing the Virgin Media router's wireless channel / frequency that shows you how to log into your Superhub and make the changes.

 

Would you please try this and let us know if it helps.

 

Thanks again,

Take care.

Heather_J

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