Signed back up to VM but have two questions about my order.
We are switching back to VM from SKY after 12 months, because i still had all my old VM connections in the house with every cable and box still in place from when i was a VM customer, I decided that i would save some money and just go with the self install option rather than get an engineer to come out and spend all of 2 minutes connecting some boxes.
Anyway when i go to the VM website and check the status of my order it says that my self install pack is due to arrive on Tuesday the 13th which is the date i selected because my Sky contract ends on the 14th (wednesday) and because i am going to be busy on the 12th (monday).
But the order status page also says that an engineer is coming out on the 12th for some reason, it has no details about what they are coming out for and a quick googling does not seem to suggest that an engineer comes out prior to self install packages turning up.
Is this some sort of mistake or do engineers come out prior to self installs? If they do need to come out then is it possible to have them come out sooner (this week or the weekend) to avoid the Monday as i purposefully tried to avoid that date when originally ordering.
Secondly when i view my package details on the VM website it lists my TV and Phone packages but it says i have not selected a broadband package... when i definitely did select the 200mb Gamer package. Is this just a glitch on the site not displaying my full package yet or has my order been messed up behind the scenes?
Re: Signed back up to VM but have two questions about my order.
hiya @DougyM as for the engineer this would be to check the cables, run cables where they need to go.. etc.. as for the broadband missing from the services would need to have a chat with sales/customer services via 150 / 0345 454 1111 online chat @ http://contact.virginmedia.com (using PC/laptop), since the customer services team dont monitor the forum.
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