hi all. i seem to be getting really slow internet since last week. more so over the last couple of days it's been worse. i recently put my superhub 3 into modem mode and added my own router as there seemed to be some issues on the virgin network and it would constantly make my hub 3 disconnect and restart itself meaning that everything that i have installed on the LAN side would disconnect from the network during the reboot and this would happen more than once over the day. Anyway. If i contact anything internally it's fine. if i try and go onto external web pages everything takes ages to respond even to the point that they fail. if i ping my router it gets an instant low response time. If i ping to virgin box or any external website i seem to be getting upwards of 500+ ms response times is there an issue with virgins setup or can it be something else? I've restarted everything here multiple times with no change.
Really sorry to hear you're experiencing speed issues.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004973010). Our technicians are working to get this resolved and have set a review date of 6th September 2017.
I've also picked up an issue with your Upstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
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