• 4
  • 1
  • 1
Tuning in
Message 1 of 3
Flag for a moderator

Power levels confusion?

Hi, after having been on the phone to 150 a couple times this past week, I have been met with conflicting answers about my issue. I have been encountering the connection dropping out many many times each day (with it happening a good dozen times in the last hour or two).

The first call I made, confirmed the problem to be "very obvious" with the power levels of the hub (and also on my v+ box) and organised an engineer to come around. Since then I have spoken with a different person who has claimed there to be no issues with the power levels and couldn't see this being mentioned on the notes from the previous call.

Are these correct? and would removing the one guest network relieve some of the strain?

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked13267000000 Hz256 QAM2.2 dBmV 38.3 dB11784276
Locked14275000000 Hz256 QAM2.4 dBmV 38.3 dB6958947
Locked15283000000 Hz256 QAM2.4 dBmV 38.3 dB8126308
Locked16291000000 Hz256 QAM2.4 dBmV 38.6 dB688285
Locked17299000000 Hz256 QAM2.3 dBmV 39.0 dB1018955
Locked18307000000 Hz256 QAM2.1 dBmV 39.4 dB295291
Locked19315000000 Hz256 QAM1.8 dBmV 38.6 dB298295
Locked20323000000 Hz256 QAM1.7 dBmV 39.0 dB295292


Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked2825800000 HzATDMA41.5 dBmV16QAM6400000 Hz5120 Ksym/sec
Locked2953700000 HzATDMA46.0 dBmV16QAM6400000 Hz5120 Ksym/sec


As a side note, is it possible to get the new superhub 3 due a completely separate issue that I have seen on this forum that has been solved by replacing the old hub with a new one. If need be I can explain this other issue and send links.



0 Kudos
  • 2.76K
  • 223
  • 843
Trouble shooter
Message 2 of 3
Flag for a moderator

Re: Power levels confusion?

Hi Alex,

Nothing wrong that I can see with your power levels or Signal to Noise ratio.   Hopefully a member of the Forum Team will pick this up and test from their end.



********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

0 Kudos
  • 8.32K
  • 359
  • 588
Forum Team
Forum Team
Message 3 of 3
Flag for a moderator

Re: Power levels confusion?

Hi Awalu,


Welcome to the Community!


Really sorry to hear you're having trouble with your connection.


I've located your account and I can see you've got a technician booked to check this out for you. Let me know how the appointment goes and give me a shout if you need anything else.


All the best! Smiley Very Happy



Tech fan? Have you read our Digital life blog yet? Check it out

0 Kudos