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Loses the connection to the server

Hi, I have a question about recently loses the connection to the server.
I tried to verify ping by pathping

Tracing route to []
over a maximum of 30 hops:
0 darek-PC []
1 * * *
Computing statistics for 0 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 darek-PC []

Trace complete.

Then I checked on the Super Hub in Traceroute

traceroute to (, 255 hops max, 92 byte packets
01  * * *02       10 ms  10 ms,  10 ms03  *Traceroute FAILED.

 Can you help me where I can find the problem ??

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Forum Team (Retired) Adam_L
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Message 2 of 2
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Re: Loses the connection to the server

Hi Darek6455, 


Thanks for your post! I am sorry to hear that you're having troubles with losing connection to the server, I apologise for any inconvenience.


I have run some diagnostics on your connection from here and I can see a number of T3 time outs inside the Hubs logs which I would like to be investigated further by one of our engineers for you.


I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking, please respond to me there and I'll get this all sorted for you.


Take care,



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