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Darek6455
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Loses the connection to the server

Hi, I have a question about recently loses the connection to the server.
I tried to verify ping by pathping

Tracing route to www.google.com [62.252.173.187]
over a maximum of 30 hops:
0 darek-PC [192.168.0.11]
1 * * *
Computing statistics for 0 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 darek-PC [192.168.0.11]

Trace complete.

Then I checked on the Super Hub in Traceroute

traceroute to (62.252.173.187), 255 hops max, 92 byte packets
01  * * *02   80.0.142.161       10 ms  10 ms,  10 ms03  *Traceroute FAILED.

 Can you help me where I can find the problem ??

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Forum Team (Retired) Adam_L
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Re: Loses the connection to the server

Hi Darek6455, 

 

Thanks for your post! I am sorry to hear that you're having troubles with losing connection to the server, I apologise for any inconvenience.

 

I have run some diagnostics on your connection from here and I can see a number of T3 time outs inside the Hubs logs which I would like to be investigated further by one of our engineers for you.

 

I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking, please respond to me there and I'll get this all sorted for you.

 

Take care,

Thanks, 

Adam.


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