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Internet suddenly stopped working, all downstream channels locked


About 4 days ago my Internet suddenly stopped working in the middle of the day. Im living in a house which consists of two flats and router is in the other one so I don't have constant access to it. I managed to get hold of my neighbour and he rebooted it and it still did not work. Today I managed to catch him again and did a factory router reset. Internet is still not working, this is what I see when checking network status in the router advanced settings:

Anything I can do without physical access to the router? Thank you in advance for any replies!
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Forum Team (Retired) Adam_L
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Re: Internet suddenly stopped working, all downstream channels locked

Hi Sumik, 

Thanks for posting! I am sorry to hear about your issues with your internet not working, I apologise for any inconvenience caused.

I have tried to run some checks from here however I couldn't locate any of your details via your forum account, in order to proceed with diagnostics, I require some additional information from you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with diagnostics, please respond to me there and I'll ensure this gets sorted for you.

Take care, 



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