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DJO2000
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Internet sporadically dropping, connection is slow during evenings.

Hi all.

I upgraded to 150mb from 100mb last month and ever since we did that, including upgrading the superb, the connection has been unreliable. 

We get occasional dropouts. So the internet will stop working for a few minutes. Then it will come back up but going very slowly, especially in the evenings.

We've had two engineer visits but because the issue is intermittent they can't find anything. The cables look fine, the speed looks fine, everything looks fine until randomly between 7-10pm the connection dies on itself. It's just happened again. 

At am at a loss. The hub isn't even doing anything to give me a clue. Just sits there with the poxy white bar of stability whilst the connection does nothing. 

Downstream:

ChannelFrequency(Hz)Power (dBmV)SNR(dB)ModulationChannel ID
12987500004.837.3256 qam13
23227500003.536.6256 qam16
33147500003.737.6256 qam15
43067500004.537.6256 qam14
52907500004.337.3256 qam12
62827500004.137.6256 qam11
72747500004.537.3256 qam10
82667500004.337.6256 qam9
92587500004.337.6256 qam8
102507500004.637.6256 qam7
112427500005.537.6256 qam6
122347500005.437.6256 qam5
132267500005.537.6256 qam4
142187500005.637.6256 qam3
152107500005.637.6256 qam2
162027500005.537.6256 qam1


Upsteam:

Channel IDFrequency(Hz)ModulationPower (dBmV)ModeChannel Bandwidth(Hz)Symbol Rate (ksps)
1039400000ATDMA35.316 qam64000005120
1225800000ATDMA3416 qam64000005120


Only network log for today:

2016-10-24 14:06:46.00 84000700 RCS Partial Service;CM-MAC=-;CMTS-MAC=-;CM-QOS=1.1;CM-VER=3.0;

 

 

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Forum Team (Retired) Adam_L
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Re: Internet sporadically dropping, connection is slow during evenings.

Hi DJO2000, 

 

Thanks for getting in touch! I am sorry to hear about your issues with sporadic drops in connection, I apologise for any troubles.

 

I have tested things from here and I can see a number of time outs inside the Hubs logs and an engineer will be required to attend in order to get this resolved for you.

 

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking, please respond to me there and I'll get this all booked and secured for you.

 

Take care, 

Thanks, 

Adam.


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