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Internet keeps cutting off despite having a connection

Wifi and PC keep cutting off in the middle of using them. I hover the cursor over the network symbol at the bottom right of the screen and it still says connected and secured. Ive scanned but no viruses. Ive had a speed upgrade but so far cant use it. Does anyone have an idea of what to try?

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Forum Team (Retired) Adam_L
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Re: Internet keeps cutting off despite having a connection

Hi amuawad1, 


Thank you for posting! I am sorry to learn of your WiFi and PC cutting out, I apologise for any inconvenience caused.

I have tested things from here for you and I couldn't see anything out of the ordinary, no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, how are you connected wired or wireless?

Also, have you tried changing the wireless channels to see if this helps improve performance?

Here's some useful information on getting the best out of your wireless network, I hope there's some information of use to you there.

Take care, 



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