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Johnwilliam2000
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Internet disconnects everyday nearly every hour

Had my internet for about a 2-3 years now and it just all of a sudden after about the first year and a half just decided to stop giving wireless internet to any devices. Also my internet will do this multiple times in a matter of minutes and this can go on for days at a time. It's gotten to the point where we can't even use the internet for hours at a time because resetting the router or turning it off and on does nothing to help.
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Forum Team (Retired) Adam_L
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Re: Internet disconnects everyday nearly every hour

Hi Johnwilliam2000, 

Thanks for the post! I am sorry to hear about your issues with your internet disconnecting nearly every hour, I apologise for any inconvenience caused.

I have tested things from here and I noticed that there's a number of T3 time outs inside the Hubs logs and an engineer will need to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks,

Adam.


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