• 1
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Internet connection issues

once or twice a day, for the last month, i am not able to access the internet.  This happens with both wired and wireless connections.

While having this problem i can login to the SuperHub admin console, and can see that the network status continues to show a WAN address (connection to the internet).  While the problem is occurring, from my mobile, i can login to Virgin media, and do the test to check my equipment, and it suggests my virgin SuperHub must be powered off, so clearly there is a connection issues reaching my hub. 

Explored lots of things, but wondering if it is a problem with the cabling.  Current power is as follows, power levels looks ok, from what i have read on the forums;

But curious of the error counts are a clue.  This log is only 30 minutes after a reboot, so although the volumes look low, it is quite soon after a reboot; 

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked12291000000 Hz256 QAM3.0 dBmV 36.4 dB7597300
Locked9267000000 Hz256 QAM3.9 dBmV 36.4 dB4319293
Locked10275000000 Hz256 QAM4.0 dBmV 36.4 dB4985302
Locked11283000000 Hz256 QAM3.4 dBmV 36.4 dB6469899
Locked13299000000 Hz256 QAM2.9 dBmV 36.4 dB8825316
Locked14307000000 Hz256 QAM3.1 dBmV 36.6 dB10410300
Locked15315000000 Hz256 QAM2.6 dBmV 36.2 dB143071012
Locked16323000000 Hz256 QAM2.5 dBmV 36.2 dB15397921


Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked425800000 HzATDMA39.8 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked332600000 HzATDMA41.3 dBmV64QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
0 Kudos
  • 8.36K
  • 362
  • 589
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: Internet connection issues

Hi brigames,


Welcome to the Community!


Really sorry to hear you've had trouble with your connection.


I've checked out your account and I can see you've had a technician out to fix this for you. Has everything been OK since the appointment?


Speak soon Smiley Very Happy



Tech fan? Have you read our Digital life blog yet? Check it out

0 Kudos