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Hub password

rebeccab1225
Joining in

on ‎30-06-2023 18:27

I can login to my hub settings the password on the bottom of the router is not working and have tried resetting it and still not working 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎30-06-2023 19:01

Hi rebeccab1225 

Make sure that you are using the admin (settings) password and not the wifi password to log into the hub settings.

You might to perfom a full reset of the hub..Please try the following exactly as typed.

Disconnect all ethernet cables from the Hub.
With the Hub powered on use a paperclip, or a mobile sim slot tool  and perform a pinhole reset by keeping it pressed in for a timed 60 seconds
DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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