I'm getting frustrated with the amount of times my internet drops out every day. This has been ongoing for weeks and calls to your centre don't seem to resolve the issue. I'd appreciate it if someone could look into this in more depth.
Modem Initialisation Stage Status
Time Of Day
Internet Connection IP Address Status
WAN IP Address
Lease Time Remaining
6 days 00h:03m:56s
Thu 29 Dec 12:26
Current Network Time
Fri 23 Dec 12:22 GMT
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Your downstream power levels are too low on most of the channels and the SNR is a bit marginal to say the least.
I take it you are experiencing the dropouts on a wired connection. The low power levels do not mean that you are not experiencing wireless dropouts as well. Changing the wireless channel may help with wireless dropouts, but it would be wise to get the power levels sorted first.
You will need to contact VM for resolution, either by waiting here for about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.