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FTP Filezilla

Virgin broadband Superhub2, in modem mode.
TP link VR900 v1 0.9.1 (plugged into above via WAN port) - Problem also occurs when taken out of service and Superhub used in normal mode.
Foscam CCTV camera - trying to send images to external FTP site
Filezilla FTP software - trying to send file to same external FTP site

Foscam and Filezilla can't complete connection / file transfer to external FTP site.
Foscam - Does find the ftp site but can log in.
Filezilla can download external FTP file list but cannot upload files.

Filezilla Firewall troubleshooter wizard generates the below report:-
 Connecting to
 Connection established, waiting for welcome message.
 Response: 220 FZ router and firewall tester ready
 USER FileZilla
 Response: 331 Give any password.
 Response: 230 logged on.
 Checking for correct external IP address
 IP bjc-bgi-b-bcd
 Response: 510 Mismatch. Your IP is <text removed - external IP listed, which does not match above internal IP>
 Wrong external IP address
 Connection closed

Filezilla log file data below.  First part is calling for FTP directory listing (no problems here).  Second part is trying to send a file to FTP site (problem occurs):-

Part 1
21:36:25 Status: Resolving address of
21:36:25 Status: Connecting to
21:36:25 Status: Connection established, waiting for welcome message...
21:36:25 Response: 220 ::ffff: FTP server ready
21:36:25 Command: AUTH TLS
21:36:25 Response: 500 AUTH not understood
21:36:25 Command: AUTH SSL
21:36:25 Response: 500 AUTH not understood
21:36:25 Status: Insecure server, it does not support FTP over TLS.
21:36:25 Command: USER <text removed>
21:36:25 Response: 331 Password required for <text removed>
21:36:25 Command: PASS **********
21:36:25 Response: 230 Welcome to your web hosting account!Please upload your web site inside the directory of the respective hostname.(If you wish to upload outside the hostname directories or delete them please make sure Directory Protection is set to OFF from your hosting control panel - File Manager section)
21:36:25 Command: OPTS UTF8 ON
21:36:25 Response: 200 UTF8 set to on
21:36:25 Status: Logged in
21:36:25 Status: Retrieving directory listing...
21:36:25 Command: PWD
21:36:25 Response: 257 "/" is the current directory
21:36:25 Status: Directory listing of "/" successful

Part 2
21:36:41 Status: Starting upload of C:\Users\Jenna\Desktop\FTP test\filezilla log ftp.log
21:36:41 Command: PASV
21:36:41 Response: 227 Entering Passive Mode (185,176,43,63,192,53).
21:36:41 Command: STOR filezilla log ftp.log
21:36:41 Response: 550 filezilla log ftp.log: Permission denied
21:36:41 Error: Critical file transfer error

Any ideas on how to fix this.  I suspect VM need to fix it, but if I ask they won't know how to, unless anyone can tell me what I need to ask them to do.

Its not rocket science, oh apparently it is....


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Message 2 of 2
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Re: FTP Filezilla

Hi eoterry,

I may be barking up the wrong tree here but I recall similar issues reported sometimes when we provided webspace to our customers. 550 permissions error indicates that the user doesn't have 'write' permission assigned. Right clicking on the file in question and selecting File Permissions should enable you to make the necessary changes.

It might also be worth posting on the Filezilla forum for more help if it's needed. 

Let us know how you get on Smiley Happy

Forum Team

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