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Error message

Have been calling Virgin's customer service number for 7 days now and we've had no help at all. All that seems to be provided is automated messages, why is it so difficult to speak to a human being that can help?!

These messages just keep saying there's work being done in the area hence why there's no connection, but this has been a week straight now.

No connection means we've only had 5 television channels working, our phone is working intermittently and we've had no Internet/wifi at all.

When paying nearly £90 a month for your services, I don't expect to go a week without the services that I'm paying for. On top of this, I've had to pay £25 for data so I can read my work emails, and browse the web for my job as I quite often work from home.

Not only is your service disappointing, your customer service is also appalling.
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Message 2 of 2
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Re: Error message

Hi there SueT27,


Thanks for posting and a big welcome to the community Smiley Very Happy


Sorry to hear about the loss of service you're experiencing. I've tried to check this for you, but I can't find your account info right now.


I'll drop you a PM (purple envelope, top right) to confirm additional details.


Speak with you very soon,

Take care.


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