As an existing customer, i moved into my new property, and I had scheduled an appointment with VM on 28th December 2023, expecting an engineer to come and install my broadband service at my residence. However, despite the confirmed appointment, no engineer showed up as promised. I’ve contacted through the chatbot at 15:01 and the agent has get back to me they will be arrived around 17:52. So I wait until 6pm and no one call me. After that I’ve called through the phone at 18:06 and the agent said they are on the way and promise me the installation can be made by today.
And I have wait until 19:10 and call again, this time the agent said the engineer had been arrived at 6 and called me but in vain so he left. But according to my phone history there are no any call received since 27th December 2023. So the installation cannot be done, and need to reschedule me to 2nd January.
Is this common and why me and my wife need to suffer and own the responsibility to reschedule due to the engineer lie (I think) and mistake. So panic and we cannot work for a few days.
