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stevesll
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Connection dropping out Glasgow G20

My broadband connection has been dropping out a lot over the 4 or 5 days.

The "service status" on Virginmedia says all is fine.

Error messages codes on my router's network log for today include: Error (4) 68010302;

Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;

Error (4) 67070100 DBC-ACK not received;

Warning (5) 85010200 TCS Partial Service.

 

Any help appreciated.

Thanks,

Steve

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Forum Team (Retired) Adam_L
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Re: Connection dropping out Glasgow G20

Hi stevesll, 

Thanks for the post! I am sorry to hear about your issues with your connection dropping I apologise for any inconvenience caused.

I have tested things from here and I couldn't see anything out of the ordinary, no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, please respond to me here with a recent copy of your Hubs logs included. You can find these by opening your internet browser, type 192.168.0.1 into the address bar, before logging in it will say 'Router Status' in the top right corner, click there and all the information needed is inside.

Also, when the connection drops what does the Hubs light sequence indicate?

Take care, 

Thanks, 

Adam.


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