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Broken service

So my internet has been down for two days, no problems showing in my area. I've spent over an hour on hold and been hung up on three times. I think this is very poor customer service!
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Forum Team (Retired) Adam_L
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Message 2 of 2
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Re: Broken service

Hi Climbingruari, 

Thanks for letting us know that you have no internet, I apologise for any inconvenience caused.

I have tested your connection from here and I can see that everything appears to be online, no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, what lights do you have on your Hub?

Could you also please include a copy of your Hubs logs for us to compare with the data we have here. You can find these by opening your internet browser and typing into the address bar, before logging in it will say 'Router Status' click there and all the information needed is inside.

Take care, 



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