I reported a broadband outage a couple of days ago and was told there is ongoing work in my postcode area until March 2017. I have 100Mb.
Today I had another outage. I checked the virgin media status site and did not see any issues showing up. I used the service checker to check my connection and it didn’t fix it after 10 minutes. I rebooted by router and eventually it worked again. This is happening more and more frequently and is causing me issues I work from home a lot (IT work).
Please could you let me know if there was an issue in my area at around 16:30 today (8/12/2016). If not do I need an engineer visit? I started keeping a log and have also had outages which I had to fix by rebooting my super hub 2 router on:
2/12/2016@10:53 · 6/12/2016@11:53 (which I reported and was logged) · 8/12/2016@16:30 - 8/12/2016@23:40
I tried to get through to support via chat today to no avail.
Thanks for posting and a warm welcome to the community.
I'm sorry to read that you are having issues with your broadband connection.
Looking at your connection, I can see the fault (F003703912) in your area which has a review date of 1st March 2017 which is in regards to high peak time traffic.
There was a fault reported on the 9th December in the early hours of the morning, which has been closed down as resolved.
I did notice that the upstream power levels are too high at + 54 dBmV and for this I would like to arrange an engineer appointment. I've sent you a PM (purple envelope icon, right corner) requesting some details.