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Broadband down in London E11 area since Friday 28th October...


Please can someone from Support please explain what is wrong? I've phoned and been told that they expect this issue to be resolved by Friday 4th November. Is this true? The Status page doesn't say this, nor was it mentioned when I called the original Fault over on my service on 28th October (might not have been known the).

All I want to know is what is going on. The Status page keeps on showing Fault Cleared when it is not. Thankfully I can post this in using the Sky Broadband in the house, who can get an engineer round faster than one week if required and have never, if the last five years at least, had this kind of outage.

What compensation are we entitled to? Shall I just Forward this and the screen prints of the 'Faults Cleared' to Ofcom, as I'm sure you won't trouble yourselves to answer me.


Kind Regards


Ian Harrison

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